Refund Policy


 

Refund Policy

Since “HTL Ministry” is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site, however, we realize that exceptional circumstance can take place with regard to the character of the product we supply. In case of a legitimate reason, the refund may take up to 30 days.

Therefore, we DO honor requests for the refund on the following reasons:

Non-delivery of the product: due to some mailing issues. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received. If you do not properly contact us during this period, you agree that we may construe silence as a successful purchase of the product with no further right of redress or refund for a delivery issue reason. Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full without any compensations or reimbursements OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.

Product not-as-described: Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Digital Downloads

If you have any difficulties with your digital downloads contact vimeo help center.

Thank you for purchasing our products.

Contact:
HTL Ministry
PO Box 71118
Tuscaloosa, AL 35407

Email: info@htlministry.com

Leave a Reply